1. Terms and Conditions

The following terms of use apply to all visitors or users (“you” or “user”) of the Temenos Customer Support Portal (“TCSP” or “Site”). By accessing the TCSP, user agrees to the terms and conditions contained herein. Temenos reserves the right to change these terms of use from time to time at its sole discretion. By using the Site after a new version has been posted on the Site, user accepts the terms and conditions of the new version. In the case of any violation of these terms of use, Temenos may suspend or terminate your access to this Site and reserves the right to seek all remedies available by law and in equity for such violations.

“Temenos” means Temenos Headquarters SA having its registered office at Esplanade de Pont-Rouge 9C, 1212 Grand-Lancy, Switzerland.

2. Limited License

Temenos hereby authorizes you to copy materials published by Temenos on the TCSP (“Temenos Materials”) within your organization in support of Temenos products and services. No other use of the information is authorized. Access to the TCSP and use of Temenos Materials contained herein is strictly limited to licensees of Temenos products and services and is subject to the terms and conditions of your license and services agreements with Temenos including but not limited to any non-disclosure and confidentiality obligations set forth therein. In consideration of this authorization, you agree that any copy of these Temenos Materials which you make shall retain all copyright and other proprietary notices in the same form and manner as on the original. Except as expressly specified, nothing contained herein shall be construed as conferring by implication or otherwise any license or right under any patent, trademark or copyright of Temenos or any third party. All contents on this Site are protected by copyright. Temenos grants you a limited right to access and make personal use of this Site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Temenos. This right does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of information for the benefit of third party; or any use of data mining, robots, or similar data gathering and extraction tools. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Temenos. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Temenos without express written consent. You may not use any meta tags or any other “hidden text” utilizing the Temenos name or trademarks without the express written consent of Temenos. Any unauthorized use terminates the permission or license granted by Temenos.

3. Trademarks

The trademarks, logos, service marks and other proprietary graphics ("Marks") displayed on this Site are the property of Temenos or other third parties. You are not permitted to use these Marks without the prior written consent of Temenos or such third party who may own the Mark.

4. General Disclaimer

Temenos makes no representations for the suitability of the information on this Site which is provided on an ‘as-is’ basis without warranty of any kind. Temenos may change the programs or products mentioned at any time without notice. Mention of non-Temenos products or services, is for information purposes only and constitutes neither an endorsement nor a recommendation.

5. Transmission of Personal Data/User Communications

Temenos protects your registration and log in details (such as your email address and office contacts details) as set out in its Privacy Policy published on www.temenos.com or any successor website.

Temenos does not usually require or request any confidential information or personal data of your customers/ clients (e.g. names, customer / client numbers, account numbers, telephone numbers, email addresses) for the provision of core support. Please ensure that any tickets logged or chat bot queries made do not include any confidential information or personal data . If this is unavoidable and personal data must be included, please ensure that all such data is masked. This also applies to data in any screenshots or documents you include or attach to your ticket / chat bot query. We reserve the right to delete support tickets, chat bot queries or documentation containing the personal data of your clients / customers and to ask you to submit a new ticket, query or document. If the data you are sending is dummy data / not real data, please state this in the body of the ticket or query. Please refer to our Privacy Policy for information on how we handle and protect your personal data (e.g. your name, work, email address) when you log in to our system.

For any other information (e.g. feedback) you provide at this Site, Temenos may use such information in any way it chooses.

6. Links to Third Party Sites

This Site provides links to other non-Temenos sites. These sites operate independently of Temenos and have established their own privacy and security policies. We encourage you to review these policies when you visit them. Access to any other Internet site linked to this Site is at the user's own risk and Temenos is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. Temenos provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.

7. Access to Password Protected/Secure Areas

Access to and use of password protected and/or secure areas of this Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of this Site will be blocked and may be subject to prosecution.

8. Your Account

If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You agree not to share your password with anyone and to notify Temenos immediately if you think your details may have been compromised.

9. Acceptable Use

By using this Site you agree not to:
a) reproduce, modify, enhance, or adapt any part of this Site or the Temenos Materials, except in the ordinary course of accessing and using the Temenos Materials for your internal business use in compliance with these Terms of Use and agreements applicable to your use of Temenos products and services;
b) reverse engineer, disassemble, decompile or attempt to derive the source code for this Site or the Temenos Materials;
c) use any technology or know-how learned from this Site or the Temenos Materials, to create any service or other technology that has features and/or functionality the same as or similar to the features and/or functionality of the Temenos Materials;
d) use this Site or the Temenos Materials in a manner which infringes the intellectual property rights, privacy or other rights of any person or entity;
e) use this Site or the Temenos Materials in an unlawful manner, for an unlawful purpose or in any way prohibited by law, regulation, governmental order or decree;
f) use this Site or the Temenos Materials to send spam or otherwise duplicative or unsolicited messages or to distribute malware;
g) use this Site or the Temenos Materials to store, upload, transmit or otherwise distribute any content that is unlawful or tortious, infringing, defamatory, harassing, abusive, fraudulent, obscene, or which contains any viruses, Trojan horses, worms or other harmful or malicious code;
h) interfere with, disrupt the integrity or performance of, or attempt to gain unauthorized access to, the Temenos Materials or any related systems, networks or data.

10. Warranties and Limitation of Liability

Temenos Software and documentation is warranted, if at all, only according to the terms of your license or services agreement signed between your organization and Temenos (or applicable Temenos affiliate). This Site and all information, content, materials, products (including software) and services included on or otherwise made available to you through this Site are provided by Temenos on an “as is” and “as available” basis, unless otherwise specified in writing. Temenos makes no representations or warranties of any kind, express or implied, as to the operation of this Site or the information, content, materials, products (including software) or services included on or otherwise made available to you through this Site, unless otherwise specified in writing. You expressly agree that your use of this Site is at your sole risk. To the full extent permissible by applicable law, Temenos disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Temenos does not warrant that this Site; information, content, materials, products (including software) or services included on or otherwise made available to you through this Site; its servers; or e-mail sent from Temenos are free of viruses or other harmful components. Temenos will not be liable for any damages of any kind arising from the use of this Site by you or from any information, content, materials, products (including software), or services included on or otherwise made available to you through this Site, including, but not limited to, direct, indirect, special, incidental, punitive, and consequential damages, unless otherwise specified in writing.

11. Governing Law

These terms of use shall be governed exclusively by the laws of Switzerland and any dispute arising out of or in connection with these Terms of Use or your use of this Site shall be subject to the exclusive jurisdiction of the courts of Geneva, Switzerland.