1. Terms and Conditions
The following terms of use apply to all visitors or users (“you” or “user”) of
the Temenos Customer Support Portal (“TCSP” or “Site”). By accessing the TCSP,
user agrees to the terms and conditions contained herein. Temenos reserves the
right to change these terms of use from time to time at its sole discretion. By
using the Site after a new version has been posted on the Site, user accepts the
terms and conditions of the new version. In the case of any violation of these
terms of use, Temenos may suspend or terminate your access to this Site and
reserves the right to seek all remedies available by law and in equity for such
violations.
“Temenos” means Temenos Headquarters SA having its registered office at
Esplanade de Pont-Rouge 9C, 1212 Grand-Lancy, Switzerland.
2. Limited License
Temenos hereby authorizes you to copy materials published by Temenos on the TCSP
(“Temenos Materials”) within your organization in support of Temenos products
and services. No other use of the information is authorized. Access to the TCSP
and use of Temenos Materials contained herein is strictly limited to licensees
of Temenos products and services and is subject to the terms and conditions of
your license and services agreements with Temenos including but not limited to
any non-disclosure and confidentiality obligations set forth therein. In
consideration of this authorization, you agree that any copy of these Temenos
Materials which you make shall retain all copyright and other proprietary
notices in the same form and manner as on the original. Except as expressly
specified, nothing contained herein shall be construed as conferring by
implication or otherwise any license or right under any patent, trademark or
copyright of Temenos or any third party. All contents on this Site are protected
by copyright. Temenos grants you a limited right to access and make personal use
of this Site and not to download (other than page caching) or modify it, or any
portion of it, except with express written consent of Temenos. This right does
not include any resale or commercial use of this Site or its contents; any
collection and use of any product listings, descriptions, or prices; any
derivative use of this Site or its contents; any downloading or copying of
information for the benefit of third party; or any use of data mining, robots,
or similar data gathering and extraction tools. This Site or any portion of this
Site may not be reproduced, duplicated, copied, sold, resold, visited, or
otherwise exploited for any commercial purpose without express written consent
of Temenos. You may not frame or utilize framing techniques to enclose any
trademark, logo, or other proprietary information (including images, text, page
layout, or form) of Temenos without express written consent. You may not use any
meta tags or any other “hidden text” utilizing the Temenos name or trademarks
without the express written consent of Temenos. Any unauthorized use terminates
the permission or license granted by Temenos.
3. Trademarks
The trademarks, logos, service marks and other proprietary graphics ("Marks")
displayed on this Site are the property of
Temenos or other third parties. You are not permitted to use these Marks without
the prior written consent of Temenos or
such third party who may own the Mark.
4. General Disclaimer
Temenos makes no representations for the suitability of the information on this
Site which is provided on an ‘as-is’
basis without warranty of any kind. Temenos may change the programs or products
mentioned at any time without notice.
Mention of non-Temenos products or services, is for information purposes only
and constitutes neither an endorsement nor
a recommendation.
5. Transmission of Personal Data/User Communications
Temenos protects your registration and log in details (such as your email
address and office contacts details) as set out in its Privacy Policy published
on
www.temenos.com or any successor website.
Temenos does not usually require or request any confidential information or
personal data of your customers/ clients (e.g. names, customer / client numbers,
account numbers, telephone numbers, email addresses) for the provision of core
support. Please ensure that any tickets logged or chat bot queries made do not
include any confidential information or personal data . If this is unavoidable
and personal data must be included, please ensure that all such data is masked.
This also applies to data in any screenshots or documents you include or attach
to your ticket / chat bot query. We reserve the right to delete support tickets,
chat bot queries or documentation containing the personal data of your clients /
customers and to ask you to submit a new ticket, query or document. If the data
you are sending is dummy data / not real data, please state this in the body of
the ticket or query. Please refer to our Privacy Policy for information on how
we handle and protect your personal data (e.g. your name, work, email address)
when you log in to our system.
For any other information (e.g. feedback) you provide at this Site, Temenos may
use such information in any way it chooses.
6. Links to Third Party Sites
This Site provides links to other non-Temenos sites. These sites operate
independently of Temenos and have established
their own privacy and security policies. We encourage you to review these
policies when you visit them. Access to any
other Internet site linked to this Site is at the user's own risk and Temenos is
not responsible for the accuracy or
reliability of any information, data, opinions, advice or statements made on
these sites. Temenos provides these links
merely as a convenience and the inclusion of such links does not imply an
endorsement.
7. Access to Password Protected/Secure Areas
Access to and use of password protected and/or secure areas of this Site is
restricted to authorized users only.
Unauthorized individuals attempting to access these areas of this Site will be
blocked and may be subject to
prosecution.
8. Your Account
If you use this Site, you are responsible for maintaining the confidentiality of
your account and password and for
restricting access to your computer, and you agree to accept responsibility for
all activities that occur under your
account or password. You agree not to share your password with anyone and to
notify Temenos immediately if you think
your details may have been compromised.
9. Acceptable Use
By using this Site you agree not to:
a) reproduce, modify, enhance, or adapt any part of this Site or the Temenos
Materials, except in the ordinary course of accessing and using the Temenos
Materials for your internal business use in compliance with these Terms of Use
and agreements applicable to your use of Temenos products and services;
b) reverse engineer, disassemble, decompile or attempt to derive the source code
for this Site or the Temenos Materials;
c) use any technology or know-how learned from this Site or the Temenos
Materials, to create any service or other technology that has features and/or
functionality the same as or similar to the features and/or functionality of the
Temenos Materials;
d) use this Site or the Temenos Materials in a manner which infringes the
intellectual property rights, privacy or other rights of any person or entity;
e) use this Site or the Temenos Materials in an unlawful manner, for an unlawful
purpose or in any way prohibited by law, regulation, governmental order or
decree;
f) use this Site or the Temenos Materials to send spam or otherwise duplicative
or unsolicited messages or to distribute malware;
g) use this Site or the Temenos Materials to store, upload, transmit or
otherwise distribute any content that is unlawful or tortious, infringing,
defamatory, harassing, abusive, fraudulent, obscene, or which contains any
viruses, Trojan horses, worms or other harmful or malicious code;
h) interfere with, disrupt the integrity or performance of, or attempt to gain
unauthorized access to, the Temenos Materials or any related systems, networks
or data.
10. Warranties and Limitation of Liability
Temenos Software and documentation is warranted, if at all, only according to
the terms of your license or services
agreement signed between your organization and Temenos (or applicable Temenos
affiliate). This Site and all information,
content, materials, products (including software) and services included on or
otherwise made available to you through
this Site are provided by Temenos on an “as is” and “as available” basis, unless
otherwise specified in writing. Temenos
makes no representations or warranties of any kind, express or implied, as to
the operation of this Site or the
information, content, materials, products (including software) or services
included on or otherwise made available to
you through this Site, unless otherwise specified in writing. You expressly
agree that your use of this Site is at your
sole risk. To the full extent permissible by applicable law, Temenos disclaims
all warranties, express or implied,
including, but not limited to, implied warranties of merchantability and fitness
for a particular purpose. Temenos does
not warrant that this Site; information, content, materials, products (including
software) or services included on or
otherwise made available to you through this Site; its servers; or e-mail sent
from Temenos are free of viruses or other
harmful components. Temenos will not be liable for any damages of any kind
arising from the use of this Site by you or
from any information, content, materials, products (including software), or
services included on or otherwise made
available to you through this Site, including, but not limited to, direct,
indirect, special, incidental, punitive, and
consequential damages, unless otherwise specified in writing.
11. Governing Law
These terms of use shall be governed exclusively by the laws of Switzerland and
any dispute arising out of or in
connection with these Terms of Use or your use of this Site shall be subject to
the exclusive jurisdiction of the courts
of Geneva, Switzerland.